Quality Systems 2006 Customer Satisfaction Results

The Independent Association of Accredited Registrars (IAAR) is an association of accredited management system registrars operating in North America. The data results of their satisfaction survey cover reasons for implementation, benefits, ROI, and other important QMS metrics.

When asked if their present certification had been a positive experience, 96% responded with Yes. More than 2,500 customers responded to questions such as:

What internal benefits have you realized from your current quality management system?

• Reduced scrap/rework costs - 728 Yes Responses
  
• Increased efficiency - 936 Yes Responses
  
• Greater quality awareness - 1,861 Yes Responses
  
• Positive cultural change - 845 Yes Responses
  
• Enhanced communications - 880 Yes Responses
  
• Better documentation - 1,869 Yes Responses
  
• Improved customer satisfaction - 1,391 Yes Responses
  
• Competitive advantage - 922 Yes Responses
  

What benefits has your organization gained? Let us
know and we will publish the results next
month.
To see the complete survey results go to IAAR Website